Sally Donaldson made an honest mistake with her bank, but the bank doesn’t seem to care.
The hairdresser says she planned to transfer her monthly pay of about $1,500 to her husband’s account, but mis-typed one digit of his account number. The heartbreaker: She only noticed the error two years later, after losing $42,000. And the bank, Nationwide, refuses to return the money.
The bank argues that the lucky recipient has already withdrawn the money from ATMs, so getting it back is impossible. And the transfers are hardly the bank’s fault.
How she failed to notice the problem for two years is another story. The Guardian partly blames paperless billing, which is easier for customers to ignore than snail-mail bank statements.