Source: Slaven Vlasic / Getty
RushCard suffered from a technical shutdown last month, preventing many customers from being unable to access their own money for days.
But Russell Simmons, the creator of the pre-paid Visa card, has been relentlessly persistent in assuring customers that he would do “whatever it takes” to fix the problem.
The mogul sat down in an exclusive, hour-long interview with the NNPA News Wire and spoke about the issues customers were experiencing with the RushCard after they switched to a new transaction-processing provider in Mid-October. The switch locked thousands of customers out of their account, meaning they couldn’t access their money to pay for things like food, rent, or utility bills.
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Simmons wasn’t the only one who immediately responded to the problem— he credited MasterCard CEOAjaypal Singh Banga with helping to get the fix done. “He’s the CEO of a $120 billion company and he picked the telephone up on the first ring,” Russell stated.
Following the outage, RushCard created a multi-million dollar fund to compensate customers who were affected. And furthermore, from Nov. 1, 2015 through February 29, 2016, RushCard customers will enjoy a no-fee holiday, which will exempt card users from paying monthly, transaction and ATM fees during that period, Black Voice News reports.
The Def Jam co-founder wants to assure customers that the RushCard is still a reliable service you can trust. “
“I want my customers to know that we will restore RushCard as the gold standard of [prepaid debit card] services in our community. I want to assure those who rely on the RushCard that I will not rest until we have regained your trust.”
SOURCE: Black Voice News | PHOTO CREDIT: Getty, Twitter
ARTICLE FROM: TheUrbanDaily.com
Article Courtesy of Twitter, Black Voice News, Global Grind, and The Urban Daily
Picture Courtesy of Getty Images, Global Grind, and The Urban Daily
